Faqs

We're multidisciplinary and more importantly, we work collaboratively with our colleagues in different services with many of our clients! There are a lot of clinics offering multiple services in one space, but do clients really get integrated care?

At Therapy X, we understand and know that some times, one service cannot do it all. We therefore, lean on one another and work together to create the most efficient and effective treatment plan to achieve the goals of our clients with longevity in mind.

We have a growing list of clinicians at Therapy X including Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Personal training, Active Rehab, and Fascial Stretch Therapy. Click here to learn more about the list of services we offer at Therapy X.

Have you filled out the online consent form sent to the e-mail you provided? What are your goals for treatment? Your practitioner is interested in working with you as a team to achieve your highest values together.

If you're booking in for your first appointment, we usually recommend booking 2-3 follow up sessions just in case as our practitioners' schedules book up quickly. This ensures you will have the continuity of care you may need to execute your treatment plan.

For men, we recommend bringing a pair of shorts with you to your appointment and for women, shorts and a sports bra or tank top. Wearing attire that does not restrict your movements will greatly help your practitioner perform a more accurate assessment.

Yes, we provide direct billing services. Here is a list of insurance companies we offer direct billing for:

• Canada Life
• Chambers of Commerce
• ClaimSecure
• Desjardins
• Empire Life
• Equitable Life
• Green Shield
• GroupHEALTH
• GroupSource
• Industrial Alliance
• Johnson Inc.
• Johnston Group Inc.
• Manulife Financial
• Maximum Benefit
• Medavie Blue Cross
• Pacific Blue Cross
• RWAM Insurance Administrators
• SSQ Insurance
• Sun Life Financial
• Union Benefits

We also offer direct billing for ICBC and MSP (Medical Services Plan).Don't see your insurance provider on this list? Contact us to see if we direct bill for your provider.

Yes we do! Please bring the claim number you received from ICBC to your first appointment.

You may also provide this number on your online intake form sent over after you've booked your initial assessment.

Understanding your coverage can be confusing. Here are a few things to know:

• You have pre-approved treatments ready for you to use within the first 12 weeks after the date of your accident.
• You do not need a doctor’s referral to come in for an assessment.
• Time is of the essence so, do not delay starting your treatment plan.
• If you need additional therapy or you wait to come in after the 12 weeks, ICBC will require a doctor’s referral and additional reports for coverage to be approved.

Pre-approved limits for accidents:

• Physiotherapy: 25 treatments
• Chiropractic: 25 treatments
• Massage Therapy: 12 treatments
• Kinesiology: 12 treatments

Have more questions regarding your ICBC claim? Contact us!

Our therapists have a wide range of experience and training, ranging from Physiotherapy, Chiropractic, Massage Therapy, and much more. We pride ourselves on being able to bring our best practice to our clients. We therefore, dedicate our practice to continually taking courses each year to upgrade our knowledge and skills in order to bring the best version of practice to our clients.

Sessions usually range from 30 to 60 minutes depending on your treatment plan. Please speak with your therapist directly about what to expect in your session.

Yes, absolutely! Initial assessments range from 45 to 60 minutes in order to allow your therapist enough time to gather all necessary information from your assessment and end the session with some treatment and exercise prescription. After we understand your needs, we can recommend a more tailored treatment plan.

At Therapy X, we are movement experts. You don't need to be in pain or have an injury to benefit from our services. We truly believe in taking a proactive approach to your physical health. If time is taken to regularly address the muscular tension felt in your body, fix improper movement patterns, and address lifestyle factors to deal with the minor discomfort felt before they become an injury, you will live a pain-free life doing what you love to do, for longer.

No, you do not need a referral to book an appointment. However, if you do have a preexisting medical condition, it’s helpful for your therapist to be prepared for it prior to your arrival. Upon booking, please inform your therapist before your assessment and bring any necessary documentation on that day.

Your coverage will be unique to your plan. Please check with your coverage provider for this information. Unfortunately, we are not able to check how much coverage you have as insurance providers only release this information to the plan holder.

No problem! If you need to cancel or reschedule your session, we ask that you give our therapists a minimum of 24 hours notice. Those who have a late cancellation or no show within the 24 hour window will be charged the full amount for their session.

We’re always looking for qualified practitioners to join the Therapy X team. Contact us for more information. We'd love to meet you and see if your values and practice aligns with ours!

If our therapists' schedules are booked up, please put your name and preferred days of the week and times on the waitlist through our online booking system. Alternatively, give us a call or contact us.

Don't worry, we're here for you!

This is why we created the option to purchase gift cards of certain amounts with the ability to receive savings.

$300 Gift card purchased for $285 ($15 in savings)

$500 Gift card purchased for $465 ($35 in savings)

$800 Gift card purchased for $720 ($80 in savings)

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Gifts cards can be redeemed on any service and products at the clinic.

Gift cards can be purchased over the phone or in person so our front of house can apply these savings.

Gift cards can be redeemed by the person that it is gifted to and their immediate family members - just let our front of house know so they can add your family members to your profile for them to access your gift card.

Please note that you are also able to purchase a gift card of any amount you choose. With this option, you can purchase your gift card online through your JaneApp account.

All gift cards are non-refundable.

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Have more questions? Contact us for more information.