Privacy Policy

Introduction

Therapy X (“Therapy X”, “we”, “our”, or “us”) is committed to protecting the privacy of its customers, clients, consultants, website visitors, and members of the public. We are committed to maintaining the accuracy, security, and privacy of personal information in accordance with the Canadian Standards Association Model Code for the Protection of Personal Information and British Columbia's Personal Information Protection Act (“PIPA”).

This Privacy Policy explains how Therapy X collects, uses, stores, processes, discloses, and protects personal information when you use our services, visit our website, or otherwise interact with us, including through sales, marketing, events, intake communications, or other related services collectively referred to as the “Services”.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

What personal information do we collect?

We collect certain personal information when you visit our website, use our Services, express interest in obtaining information about us or our Services, communicate with us, or otherwise interact with Therapy X. The personal information we collect depends on how you interact with us and may include:

Name
Phone Number
Email Address
Mailing Address
Information you choose to provide when contacting us, booking services, completing forms, or subscribing to communications
Technical and usage information collected through cookies and similar technologies, such as browser type, device information, pages visited, referring pages, approximate location, session activity, and website interaction data

We do not intentionally collect sensitive personal health information through general website analytics tools. Please avoid submitting confidential health information through website forms unless the form is specifically intended for that purpose.

Why do we collect and process your information?

We process your personal information for various reasons, depending on how you interact with our Services, including:

To deliver and facilitate the delivery of Services to you.
To respond to inquiries, appointment requests, or other communications.
To send marketing and promotional communications where permitted and in accordance with your marketing preferences.
To protect our Services, including fraud monitoring, security, troubleshooting, and prevention of unauthorized access.
To improve your experience, our Services, our website, our products, and our marketing or other communications.
To identify usage trends, understand how visitors interact with our website, measure the effectiveness of promotional campaigns, and improve website functionality.
To comply with legal, regulatory, professional, and contractual obligations.

In collecting and processing personal information, Therapy X seeks to provide you with appropriate control over your information, limit the information we collect and retain, and take reasonable steps to protect your information.

Consent. By submitting personal information to Therapy X, you consent to the collection, use, and disclosure of such information in accordance with this Privacy Policy and as permitted or required by law. Subject to legal, regulatory, and contractual requirements, you may refuse or withdraw your consent at any time by contacting us at 604-742-3688. Withdrawing consent may limit our ability to provide certain Services to you.

HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES

Cookies and similar tracking technologies, such as web beacons, tracking pixels, embedded scripts, device identifiers, and other similar technologies collectively referred to as “Tracking Technologies”, may be used on our website and in connection with our Services.

Therapy X uses information collected through Cookies and Tracking Technologies to enhance and personalize your experience, monitor and improve our website and Services, understand visitor interactions, analyze website usage trends, improve website functionality, and support our marketing and communications efforts.

We may use third-party analytics tools such as Google Analytics and Microsoft Clarity to better understand how visitors interact with our website and Services. These tools may collect information such as pages visited, time spent on pages, links clicked, browser and device information, approximate location, referring pages, and other website usage and interaction data. Microsoft Clarity may also provide heatmaps and session interaction insights that help us understand how visitors navigate and use our website.

These analytics providers may process information on our behalf or in accordance with their own privacy practices. You can learn more about how Google uses information from sites or apps that use its services by reviewing Google's privacy and analytics disclosures. Microsoft Clarity provides additional information about its privacy and data practices through Microsoft's Clarity privacy resources.

You may manage or withdraw your cookie consent preferences at any time through the “Cookie Preferences” link available in the footer of our website. You may also manage cookies through your browser or device settings. However, blocking or disabling certain cookies may affect the functionality or experience of our website or Services.

How we share personal information

We may share personal information with third-party vendors, service providers, contractors, consultants, or agents who perform services for us or on our behalf and require access to such information to carry out that work. We may also disclose information where you consent, where disclosure is necessary to provide our Services, or where disclosure is required or permitted by law.

Examples of third parties with whom we may share information include:

Website hosting and technical support providers
Data storage and cloud service providers
Finance and accounting tools
Sales and marketing tools
Email marketing and communications providers
Analytics providers, including Google Analytics and Microsoft Clarity
Social networks or affiliate marketing programs, where applicable
Professional advisors, insurers, or legal/regulatory authorities where required or permitted by law

We do not sell your personal information.

International processing and storage

Your information may be processed or stored in countries outside of Canada, including the United States, where data protection laws may differ from those in Canada. In some circumstances, your information may be accessible to courts, law enforcement, national security authorities, or other governmental authorities in those jurisdictions in accordance with applicable laws.

Where we use third-party service providers that process or store information outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in a manner consistent with this Privacy Policy and applicable privacy laws.

Third parties

Our Services may link to third-party websites, online services, mobile applications, or advertisements that are not operated or controlled by Therapy X. We do not make any guarantees regarding the privacy, security, or practices of such third parties, and we are not responsible for any loss or damage caused by your use of third-party websites, services, or applications.

Any information you provide to third parties is governed by their own privacy policies and terms. You should review the privacy policies of any third-party websites or services you visit and contact those third parties directly if you have questions or concerns.

Email marketing

You may choose to subscribe to our email list or receive newsletters, updates, messages, promotional materials, or other content related to Therapy X. By subscribing or opting in, you consent to receiving these communications from us.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us. When you send us an email, your email address, message, and our responses may be stored for communication, recordkeeping, and service purposes.

We do not share, sell, or trade your email information with third parties except as described in this Privacy Policy or as permitted or required by law.

How long do we retain your information

We keep personal information only for as long as necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law, professional obligations, contractual requirements, or legitimate business purposes.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it. If deletion is not immediately possible, for example because information is stored in backup archives, we will securely store the information and isolate it from further processing until deletion is possible.

How do we keep your information safe

We have implemented reasonable physical, organizational, and technological safeguards to protect the security of your personal information. We take reasonable precautions to protect personal information from loss, theft, unauthorized access, modification, disclosure, copying, use, or disposal.

These safeguards may include:

Restricted access to files containing personal information
Technological safeguards such as security software, firewalls, and access controls
Internal password and security policies
Staff training regarding privacy and confidentiality obligations
Use of service providers with privacy and security safeguards where appropriate

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our safeguards or improperly collect, access, steal, or modify your information. Any transmission of personal information to or from our Services is at your own risk. You should access the Services only within a secure environment.

Your rights and control over your personal information

By submitting personal information to Therapy X or by visiting or using our website or Services, you acknowledge and agree that you have consented to the collection, use, and disclosure practices described in this Privacy Policy.

Subject to applicable legal, regulatory, and contractual restrictions, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Withdraw consent to certain uses or disclosures of personal information
Opt out of marketing communications
Manage or withdraw cookie consent preferences through the Cookie Preferences link in our website footer

To exercise these rights, contact us at 604-742-3688. Withdrawing consent may limit our ability to provide certain Services to you.

How to contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Therapy X
1578 W Broadway
Vancouver, B.C
V6J 5K9
Tel: 604-742-3688

Changes to our privacy policy

We may modify or update this Privacy Policy from time to time to reflect changes in our business, Services, website functionality, legal obligations, or privacy practices. We will update the “last modified” date at the bottom of this page when we post changes to this Privacy Policy.

This Privacy Policy was last modified on May 14, 2026.